At Ginni Herbals, we strive to ensure complete customer satisfaction with our products. We understand that sometimes a purchase may not meet your expectations, and we want to make the return and refund process as seamless as possible. This policy outlines our guidelines regarding returns and refunds.
Eligibility for Returns
- Time Frame: Products can be returned within 7 days from the date of delivery. After this period, we regret that we cannot offer a refund or exchange.
- Condition of Products: To be eligible for a return, items must be unused, unopened, and in the original packaging. Products should be free from any signs of use, tampering, or damage.
- Non-Returnable Items: Certain items, such as gift cards, personalized products, and sale items, may not be eligible for return. We encourage you to review your order carefully before making a purchase.
Return Process
- Initiate a Return: To initiate a return, please contact our customer service team at [customer service email/phone number] within the 30-day return window. Provide your order number and a brief explanation of the reason for the return.
- Return Authorization: Our team will review your request and, if approved, will issue a Return Authorization (RA) number. This number must be included with your return shipment.
- Shipping the Return: Customers are responsible for the shipping costs associated with returning products. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.
- Packaging: Ensure that the item is securely packaged to prevent damage during transit. Include the RA number inside the package.
Refund Process
- Inspection: Upon receiving your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
- Refund Method: If approved, your refund will be processed to the original payment method used during the purchase. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank’s processing times.
- Partial Refunds: In some cases, partial refunds may be issued for items that do not meet the return conditions (e.g., opened or damaged products).
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product following our return process and place a new order for the desired item.
Customer Support
If you have any questions regarding our return and refund policy or need assistance, please reach out to our customer support team. We are here to help you with any concerns or inquiries you may have regarding your purchase.
email us- care@ginniherbals.com
Conclusion
At Ginni Herbals, we value your trust and strive to provide high-quality products and services. Our refund and returns policy is designed to ensure that you can shop with confidence, knowing that your satisfaction is our top priority. Thank you for choosing Ginni Herbals